Terms & Conditions

TERMS AND CONDITIONS FOR ONLINE PURCHASE

General

In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), "Cypher Martin" or “we” or “us” means Cypher Martin System Ltd and the "customer" or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website or our mobile app (as the case may be) (collectively “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.

We shall make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.

All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

Registration

You are required to register as a user before placing any order through our e-store. During the registration:

You must provide us with accurate, complete and up to date registration information;

You must safeguard your username and password;

You authorise us to assume that any person using the e-store with your username and password is either you or is authorized to act for you;

We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

Please inform us via our website/by email/by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.

In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase at our e-store.

 

Others

Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.

Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

 

Notification for ordering

Our e-store only accepts orders for delivery in Hong Kong to the specified billing address or designated physical store located in Hong Kong.

Delivery service is only available at addresses located in (i) Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan of Hong Kong Special Administrative Region, or (ii) Macau. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.

Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it does not confirm that we have accepted your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.

If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery .

In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to accept another gift item, cancel the order or continue to purchase the products.

 

Exchange

Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

You are requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery or collection (as the case may be). If it is the case, please contact our Customer Service Department our store staff.

We would accept exchange within 7 days after order is shipped for the reason of product quality problem. After 7 days, please contact the services center that written at the warranty card of the products.

Customer cannot cancel the purchase order as long as it has been confirmation, and no refunds can be made.

If we agree that you have the right to change the product, you must return the product together with the original delivery note and the original package.

Original sales receipt or relevant electronic receipt should be produced to us before product exchange is accepted.

We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for. If any applicable gifts with purchase are damaged, we will replace them as soon as possible.

In the event that you find the size of the ordered product does not fit your requirement,

if it is before delivery, Cypher Martin may at its discretion change the product model or product brand for you;

if it is after delivery and the package of the product is opened, no replacement arrangements will be made.

Packing, accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange.

The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage.

No exchange would be made for product which has been registered on-line for warranty service or has undergone any repair.

All gift items must be returned together with the returned products.

Only one exchange will be accepted for one purchase.

 

In case of any dispute, the decision of Cypher Martin shall be final.