Privacy Policy

Privacy Policy Statement

We are committed to safeguarding your privacy and ensuring that your Personal Data is protected. This Privacy Policy Statement explains the types of Personal Data we collect and how we process and protect that data.

We shall keep your Personal Data confidential and shall ensure that our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of your Personal Data comply with the laws of Hong Kong.


Personal Data: what we collect and why

1. In order for you to become a Registered Customer and to enjoy our various products and services, it is necessary for you to provide us with certain essential Personal Data as indicated at the time of collection. We may also ask for other information which helps us to offer you tailored products and services that we think may be of interest to you. The types of Personal Data we may collect include your name, address, email, telephone number, date of birth, gender, age, shopping preferences and hobbies.


Use of your Personal Data

2. You agree that the Personal Data you provide to us and all information relating to the use of Our App and/or Our Website may be used and retained by us for:

2.1. processing your application as a Registered Customer;

2.2. providing you with our services;

2.3. the normal management, operation, and maintenance of Our App and/or Our Website;

2.4. providing you with regular communications from us with details of our retail business and relevant benefits;

2.5. providing you with Retail Goods or Services which you have requested;

2.6. processing your order for purchases at Our Stores, including verifying your payment details/status;

2.7. carrying out prize draws, games or competitions which you have entered;

2.8. carrying out data sorting and analysis to enable us to better understand your characteristics and buying behaviour and to provide other services better tailored to your needs, and to assist us in selecting Retail Go

2.9. designing new or improving existing services provided by us, Our Affiliates and/or Our Subsidiaries to you;

2.10. investigation of complaints, suspected suspicious transactions, and research for service improvement;

2.11. prevention or detection of crime;

2.12. disclosure as required by law; and

2.13. aggregated behavioural analysis.


3. With your consent or indication of no objection, we will use your Personal Data for direct marketing to you (whether by post, email, phone, SMS, or other media whether now known or available in the future) in relation to offers and promotions from:

3.1. us, Our Affiliates and/or Our Subsidiaries;

3.2. third party merchants that we cooperate with to provide benefits to you in relation to the following types of products or service

a. Retail Goods or Services;

b. financial, investment, insurance, banking and credit cards;

c. transportation, travel and accommodation;

d. sports, leisure, recreation and entertainment;

e. telecommunications products and services;

f.  e-commerce (including trading and payment platforms and online auctions).


4. We may disclose and transfer (whether in Hong Kong or abroad) your Personal Data to our agents or contractors under a duty of confidentiality to us who provide administrative, data processing, research and marketing, distribution, telecommunications, professional or other similar services to us.



Use of your Personal Data

5. You have the right to:

5.1. check whether we hold any of your Personal Data;

5.2. access your Personal Data held by us;

5.3. require us to correct any Personal Data which is inaccurate;

5.4. ascertain our policies and practices (from time to time) in relation to Personal Data and the type of Personal Data held by us;

5.5. opt out from receiving direct marketing materials from us at any time.

Any request in relation to the above shall be in writing (sent by post or email) and addressed to:

Unit1901,19/F,Elite Centre,22 Hung To Road, Kwun Tong,Kowloon,Hong Kong
Email address:

For enquiries, please contact Our Customer Hotline, which can be found on Our Website

In accordance with the Ordinance, we have the right to charge you a reasonable fee for the processing of any Personal Data access request.


Use of your Personal Data

We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, authorized disclosure of, or access to your Personal Data.

Our Website may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website(s) you visit.

Use of your Personal Data

Nothing in this Privacy Policy Statement shall limit your rights under the PDPO.


If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Policy Statement, the English version shall prevail.

This Privacy Policy Statement shall be governed by, and construed in accordance with, the laws of the Hong Kong Special Administrative Region.

We may change this Privacy Policy Statement from time to time by posting an updated version on the Our Website and Our App.